Email: musabismail12@gmail.com
Blog : https://seczone1.github.io Github : https://github.com/Zer0day-sec Linkedin : https://linkedin.com/in/musabz1
EXPERIENCE
IT Technical Support - Shiekan Insurance and Reinsurance (Jan 2021 - Feb 2022)
- Monitoring and maintaining computer systems, Network, Servers, IT hardware and application software
- Responding in a timely manner to service issues and requests.
- Troubleshooting hardware, software, operating system and Network connectivity issues
- Installed and configured computer hardware, operating systems (Windows, Mac and Linux) and applications. Tested and evaluated, new technology.
- Set up new user accounts and profiles and dealt with password issues
- Ensuring security and efficiency of IT infrastructure, installation of antivirus, and software patches
- Managing Active Directory, DNS, DHCP, cloud configuration and Windows Server Backup
- Preparing reports on maintenance operations with recommendations for possible solutions
- Perform data backups.
IT Help Desk Support - General Administration of Public Services (Dec 2019 - Jan 2021)
- Using Service Now ticket system to document and accurately keep track of all user Issues.
- Handled low, medium, and high priority tickets
- Setting up and maintaining user accounts, permissions
- Responding in a timely manner to service issues and requests
- Communicate effectively with end-users to discuss service requests & / or incident resolution
- Combination of email, telephone and remote support
- Manage single software installations, changes or removal from end-user equipment via remote access
- Prepare reports on maintenance operations with recommendations for possible solutions.
EDUCATION
Bachelor of Information Security and Management (Jan 2015 - Jun 2019) Sudan International University, sudan
SKILLS
- IT Operations
- Perform data backups.
- Virtualization (Hyper-V
- Microsoft Office
- Routing & Switching
- Problem Solving
- Firewall (Palo alto)
- Database
- Cloud Services ( Azure & AWS)
- IDS/IPS (snort , suricata)
- Active Directory
- Microsoft Office 365
- Technical Skills
- Penetration testing
- Scripting (python , bash)
- SOC analyst
- Operating Systems(Linux ,Windows and Mac)
- Computer Networking and Hardware Troubleshooting
LANGUAGES
- English Professional Working Proficiency
- Arabic Native